New In 2020!
HelpDesk Specialist
Make the jump to a new career with our Helpdesk Specialist career pathway program. Industry experts created a curriculum that will take you from novice to subject matter expert. You don’t have to pay tuition until you land a job. Classes start January 20, 2019!
What is a Helpdesk Specialist?
A Helpdesk Specialist is responsible for providing technical assistance and support related to computer systems, hardware, or software. S/He responds to queries, runs diagnostic programs, isolates problems, and determines and implements solutions. Professionals may resolve technical problems with Local Area Networks (LAN), Wide Area networks (WAN), and other systems. In addition, s/he will respond to queries in person, via email or over the phone. Pay for roles in metropolitan Washington, D.C. starts at $51,271.
Program Details
Flexible Schedule
Our part-time 12 week program is catered to students to have career and familial obligations. This schedule gives you time to learn at a steady pace without the time or financial constraints.
Career Support
We’ve partnered with job placement specialists so you can land the right role for you.
Pay Tuition After You Land A Job
Our income share agreement with Leif ensures that you can complete our program with no financial stress. Only pay once you’ve landed a job making a minimum of $48,000. You’ll pay off $7,200 over the course of 36 months.
Tailored Curriculum
With over 100 training hours, we consulted with hiring managers to develop a curriculum that will take you from novice to subject matter expert.
Our Curriculum
UNIT
1
Computing Support Concepts
As a Helpdesk Specialist, students need to know how to configure, install, and troubleshoot hardware, operating systems, and firmware.
You will...
- Assemble and disassemble basic computing hardware and peripheral components
- Build your own computer for various use cases
- Setup a basic wired and wireless network
- Research, purchase, download, install, troubleshoot, upgrade and uninstall Operating systems application
UNIT
2
Network Support Concepts
Networks are more than just using your local wi-fi. Students will learn what a network is and its global impact, how to create a network, and how to mitigate network threats.
You will...
- Set up and troubleshoot a small network and wireless network
- Install computers in a virtual environment
- Understand network cabling by building your own cables for applications
- Setup remote desktop connectivity to provide and receive support from a remove source/location
- Build a network for a small business from scratch
UNIT
3
Technology Security Concepts
Not only will students learn cybersecurity terminologies, instructors will cover how to monitor and assess cybersecurity risks within an IT infrastructure.
You will...
- Perform network monitoring using Spiceworks, PRTG and Solarwinds
- Image computers using Clone-zilla and other PC imaging tools
- Secure wireless Routers from unauthorized access
- Encrypt computers and removable storage devices
Apply Now!
