Experiencing IT issues and don’t know what to do to solve them? Don’t have the resources to hire your own IT staff? Don’t worry! ITC is here to offer you helpdesk services that are available 24 hours a day, 7 days a week!
Why ITC for Helpdesk Services?
We know there are other companies who are also offering helpdesk services, so why should you choose us? First of all, our services are available 24/7. Regardless of what time of the day you have experienced issues with your IT infrastructure, you can expect support just within reach.
There are various ways for you to contact our helpdesk support team and that includes our web portal or phone. No matter how big or small your organization/business is, rest assured that we can cater your needs. Efficiency and quality support have always been our main focuses.We only hire qualified and certified IT professionals who are always willing and ready to help your business at all times with no hesitation.
If you already have an existing IT team, we will work with them to provide you:
- On-demand IT infrastructure projects.
- Support expansion projects and office moves.
- Full support for hosted applications and servers.
- IT strategy and consulting.
- On-site and remote support for your hardware and software.
- 24/7 Proactive monitoring and remediation of network switches, routers and firewalls.
- 24/7 Proactive monitoring and remediation of servers –physical, virtual and hosted.
- Scheduled patch management and firmware management for network devices and servers.
- Security Policy management and monitoring.
- Device and server configuration to support business needs.
- Discounted project services.
- Free technical advisory and CTO services
- 24/7 helpdesk and escalation support to resolve issues.