Infrastructure Management Services

Experiencing IT issues and don’t know what to do to solve the issue? Don’t have the resources to hire your own IT staff? Worry no more for ITC is here to offer you helpdesk services that are available 24 hours a day and 7 days a week!

Why ITC for Helpdesk Services?

We know that there are other companies who are also offering helpdesk services like us, so why should you choose us? First of all, our services are available 24/7. Meaning to say, regardless of what time of the day you have experienced issues with your IT infrastructure, you can expect that support is just within reach. In addition to that, support would also be provided by a professional and expert in this endeavor.

There are various ways for you to contact our helpdesk support team and that includes via web chat, our web portal and via phone. We would also see to it that the support rendered to you are customized according to your specific needs. So, regardless of how big or small your organization/business is, rest assured that we can cater your needs. Also, efficiency has always been one of our main focus and so, we have only hired qualified and certified IT professionals who are always willing and ready to render help and support at all times with no hesitation.

Benefits

Co-Managed IT

You’ll receive:

We can work with your existing IT team to provide:
· On-demand IT infrastructure projects.

· Support expansion projects and office moves.

· Full support for hosted applications and servers.

· IT Strategy and Consulting.

· On-site and Remote support for your hardware and software.

  • 24×7 Pro-active monitoring and remediation of network switches, routers and firewalls.
  • 24×7 Proactive monitoring and remediation of servers – both physical, virtual and hosted.
  • Scheduled patch management and firmware management for network devices and servers.
  • Security Policy management and monitoring.
  • Device and server configuration to support business needs.
  • Discounted project services.
  • Free technical advisory and CTO services
  • 24×7 helpdesk and escalation support to resolve issues.